PLATINUM LIMITED WARRANTY
Platinum haves a one year limited warranty. This warranty covers all material and manufacture defects. Platinum will not be responsible for any cost of labor associated with the part in question. Warranty will be VOID if the part was improperly installed.

Returns Policy
In the event that an item needs to be returned within the warranty period, you must contact the original seller (dealer) of the part to obtain an RMA return number (required for all returns). Place the return Authorization Number on a visible place on the box. If the number is not there your order will be refused. Also include a copy of the original invoice and a brief description of why you are returning the product.

Refused orders
All refused packages are subject to a 20% restocking charge, plus all freight, shipping and C.O.D. fees. No
returns on special orders.

Electrical return policy
Electrical parts returns are accepted for the purpose of warranty consideration only. Parts tested good will be returned F.O.B. to the shipper. Defective parts will be replaced due to manufactured defect. If the parts are installed incorrectly due to pinched wires or improper installed warranty will be voided.

Exchange/Missing items
Incorrect orders, damaged, or missing items must be reported within 72 hours of the time product is received. No
exchange will be accepted after 30 days from invoice date.

Lost or Stolen Packages
Platinum cannot be responsible for lost or stolen packages, once a package is scanned and delivered. If you would prefer a signature confirmation, please request one at the time of order placement. NO REFUNDS will be issued by
Platinum for packages scanned as delivered to the correct
Address.

Back orders
Back orders will be kept open and shipped as soon as possible. If there is any reason to cancel your back order, please notify us ASAP.

Payment Policy
We accept the following credit cards: VISA, MASTER CARD, AMERICAN EXPRESS and Discovery. All other orders are shipped C.O.D, cash or certified check.

Refunds
All refunds on merchandise must be inspected by Platinum.
If the product is found to be defective, we will credit or refund the DEALER the amount of the merchandise only during the 12 month warranty period. All special orders sales are final, plus no freight charges will be reimbursed.